1What is a SIM/Carrier Unlock?
Most cell phones sold in North America — especially on contract — are “locked” to a particular cellular carrier. They can only be used on that carrier's network, so you can't switch to another carrier without “unlocking” it first. That is where TradeIT comes in, we can unlock your phone so that you can switch to a different provider if you choose to do so.
2Is unlocking my phone legal?
Unlocking your phone in Canada & the USA is 100% legal. However, if you are outside of Canada you may be required to get permission from your carrier to have your device unlocked. For this reason we cannot unlock phones that are not locked to North American networks.
3My phone isn’t listed on your "Supported Models" list. Can you still unlock it?
Unfortunately we will not be able to unlock your phone if your model is not listed. Please be sure to check back frequently for model updates as we will continue to update our list regularly.
4What if my unlock does not work?
We guarantee our unlocks to work for the life of the device. Our technicians will always verify the unlock process has been completed successfully with you in person - in store.
5Once I unlock my phone, will I have to unlock it again if I update it?
No, once we have performed the unlock, you will never have to unlock your phone again as your phone will be permanently unlocked even after updating it to the latest firmware or operating system.
6How long does an unlock take?
Our technicians generally complete an unlock within 10-15 minutes. We'll keep you updated every step of the way.
7Can you unlock my Iphone?
At this time we do not offer any services that relate to carrier unlocks for apple products.
8Will you "Root" my phone?
No. all of the phone models we support for unlocking do not require rooting of any kind, meaning that you are receiving a direct unlock that will not affect your operating system in any way.