All sales are final and our general product warranty lasts 30 days from purchase. If longer than 30 days have gone by since your purchase date, unfortunately we cant offer you a refund or exchange of any kind. There are no exceptions to this rule.
To be eligible for a new item return, your item must be in the same condition that you received it. It must also be returned with all of its original accessories.
We do NOT currently accept used item returns unless the item is covered by our 30 day warranty. (also visible on your purchase receipt)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Used Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or verifiable proof of purchase, if we can’t verify you bought it from us – we can’t process a return.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
please contact us at firstname.lastname@example.org. If you haven’t received on an approved item then we want to know so we can help make it right!
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately most on-sale items cannot be refunded and are considered FINAL sales.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send (or bring) your item to: 317 37ave NE, Calgary, AB, T2E6P6, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 317 37ave NE, Calgary, AB, T2E6P6, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchase shipping insurance. We dont guarantee that we will receive your returned item, in which case NO REFUND will be issued.
We’re People Just Like You!
We always do our best to ensure our customers are satisfied, if you aren’t happy please let us know how we can make it right!